My business cards are finally on their way to the printer, in perfect alignment, redone for free by the same company that screwed them up the first time. The company in question is the new Kinko’s, now called FedEx Office.
All it took was five fruitless phone calls to customer service (all of which ended with them saying I had made the error), one fruitless store visit, lots of complaining and gnashing of teeth, and then, this morning, one quick and easy phone call to the corporate office in Texas (followed by two calls with the production customer service person, Richie, who was incredibly friendly, professional, apologetic, and helpful).
Me: “Customer service supervisor, please… Hello? I hope you can help me… Here’s my problem… [blah blah blah...]“
Supervisor: “My name is Ginger, and sure, I can fix that for you. No problem.”
Me: “Really? That’s great! Thank you!”
Supervisor: “Here’s my direct number and my email address. Be sure to send me your order confirmation. I will personally review your file before it goes to print to make sure we don’t have the same problems with visible crop lines again, then I will refund your money for the second order.”
Me: “Whew, thanks so much, Ginger!”
And to think, I was just about to blast FedEx Office (now partnered/merged with VistaPrint, by the way) all over the blogospere. They really dodged a bullet by solving my problem on the spot!
After that, a quick call to my designer Jenny got me a new PDF (no crop marks) ready for uploading. Boom, just like that, no more stressing out. (Think I’ll go for a run later to make sure the stress is really gone!)